If you have an enquiry, complaint, compliment or other feedback, please feel free to contact us.   For our contact details, please refer to our 'Contact Us' page. 

The personal information you provide will be used to process your order and send the goods you purchase.

We may from time to time use the information to contact you about our business. Please indicate during the customer login process or checkout process if you do not wish to be contacted by us

We may also from time to time use your information for internal purposes like improving our customer service offering

You can contact us via email, phone or post.  For our contact details, please refer to our 'Contact Us' page. 

If you need to change or cancel and order, please contact us immediately.    Changes can be made before you receive notification that your ParentPack has been shipped. Please email us at info@parentpacks.com.au.  For further details about our Returns & Refunds policy please refer that specific section at the bottom of our website.

Add the items you wish to purchase to your shopping cart and proceed through the checkout as you would with any other purchase. 

During the checkout process, please select Gift Voucher as the payment method. 

We aim to despatch your purchases within 24-48 hours of placing an order and making payment.

Delivery within Australia typically takes 3-5 business days depending upon where you are located.

For deliveries in Australia a delivery charge applies to each order. Please see our 'Shipping' page for details of these charges.

For deliveries outside Australia, the delivery charge will vary depending on the destination. Please contact us directly for international freight charges.

Please contact us directly for purchases outside Australia and we will notify you of the associated freight and delivery charges.  Please contact us directly at info@parentpacks.com.au

Our payment gateway uses Paypal Technology which protects you by encrypting information such as your credit card details and making it virtually impossible for this information to be intercepted by a third party. In addition, Parent Packs does not retain your credit card information – it is used for a single transaction only.

Our payment gateway uses Paypal Technology which protects you by encrypting information such as your credit card details and making it virtually impossible for this information to be intercepted by a third party.  You do not have to have a Pal Pay account 

Yes. If you select that your order is a gift, you will notice a section on the checkout page that will allow you to enter a personal message. This message will be delivered with your order.